ISO 9001 Certificate Presentation Ceremony

11 June 2013


On Wednesday 29 May, the Director of the European Society for Certification of Management Systems (ESCEM) and representative of the TÜV Rheinland certification body, Mr Stefan Zerwes, officially presented the Agency's new ISO 9001 Certificate to NSPA General Manager Mike Lyden, thereby confirming the quality of NSPA's services.

At the ceremony, which was attended by all management, M. Lyden thanked all staff members for their excellent work. He highlighted in particular the contributions of 2 teams which had facilitated the recertification process:


  • the Process Working Group, which had developed a new map of the Agency's processes – comprised of Fabienne Fontaine, Jocelyne Van Leeuwen, Martin Hoffman, Sergio Coronado, Dirk Dewulf, Philippe Lebrun, Servet Ocakdan, Guy T’hooft and Pierre Graas;
  • the members of the Quality Auditing team, who in 2012 had devoted some of their time to training and performing internal audits, i.e.: Jeanny Moris, Yasmine Schindler, Matthieu Dekeyser, John Haesen, Pierre-Olivier Franceus and Serge Savel.

The General Manager presented them with a "Well Done" Certificate and a gift.

Dr Germain Becker from Becker et Associés then presented a briefing on the benefits of the EFQM (European Foundation for Quality Management) Excellence Model.